Terms and conditions of stay
Applicable to stays at Jašica Cottage and Guesthouse J&J, Oravský Biely Potok 21.
1. Operator
Martina Jašicová EXPRESSO J & J, Oravský Biely Potok 21, 027 42
IČO: 43955207 · DIČ: 1070403092 · Not a VAT payer
Phone: 0903 189 848 · Email: jasica@bsk.sk
The operator is a self-employed person registered in the Trade Register of the District Office in Dolný Kubín.
2. Booking
An enquiry sent through the form on this site, by email or by phone is not binding. A booking becomes binding only once the operator confirms it in writing or by phone, stating the dates, property, number of guests and final price.
3. Prices
Prices are listed for each property and are final — the operator is not a VAT payer. The calculator on this site is only an estimate and is not a binding offer. The final price is confirmed by the operator when confirming the reservation.
A municipal tourist tax of €0.33 per person per day is added and paid on site. At Jašica Cottage a refundable deposit of €40 is taken and returned when the property is handed back undamaged.
4. Payment
Upon confirmation of the reservation, a deposit of 30 % of the stay price is paid by bank transfer within 5 days of confirmation. The balance, the local tourist fee and any refundable deposit are paid in cash on arrival. For reservations made less than 14 days before arrival, the full amount is paid on site.
5. Check-in and check-out
Check-in is possible from 14:00 on the day of arrival, and the property is handed back by 10:00 on the day of departure. Another time can be arranged in advance. Handover takes place in person with the operator.
6. Cancellation
If the guest cancels the stay, the following cancellation fees apply, calculated from the price of the stay:
- more than 30 days before arrival — no fee, the deposit is refunded in full
- 30 to 15 days before arrival — 30 % of the price of the stay
- 14 to 7 days before arrival — 50 % of the price of the stay
- less than 7 days before arrival or a no-show — 100 % of the price of the stay
If the operator cancels the stay, the amount paid is refunded in full. If the guest finds a replacement, no cancellation fee is charged.
7. House rules
Guests must use the property for its intended purpose, keep it tidy and respect quiet hours from 22:00 to 6:00. Guests are liable for damage to the property.
Smoking is prohibited inside the properties — smoking is possible outdoors in designated places. Pets are allowed only with the operator's prior consent. Use of the tennis court is subject to a fee paid on site. When grilling and handling open fire in the fire pit, the guest must exercise increased caution.
The operator keeps a guest register under the act on the reporting of residence, and therefore verifies the identity of guests on arrival.
8. Complaints
Any shortcomings must be reported to the operator without delay during the stay so they can be remedied. A complaint can be made by phone, e-mail or in person. The operator issues a confirmation of the complaint and settles it within 30 days of receipt at the latest.
9. Supervisory authority
Consumer rights are supervised by:
Slovak Trade Inspection, SOI Inspectorate for the Žilina Region, Predmestská 71, P. O. BOX B-89, 011 79 Žilina, Slovakia
Supervision Department · za.so@soi.sk · www.soi.sk
10. Alternative dispute resolution
A consumer has the right to ask the operator for redress if they are not satisfied with the way a complaint was handled. If the operator replies in the negative or does not reply within 30 days, the consumer may file a proposal for alternative dispute resolution with an ADR body under Act No. 391/2015 Coll. The list of ADR bodies is maintained by the Ministry of Economy of the Slovak Republic.
A dispute can also be resolved online via the platform ec.europa.eu/consumers/odr.
11. Final provisions
Matters not covered by these terms are governed by the Civil Code and the Consumer Protection Act as amended. By submitting an enquiry and confirming a reservation, the guest declares that they have read these terms.
Effective from: 2026